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ISO 22301

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Course Description

ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management.

The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT services.ISO/IEC 20000 was first released in 2005 and is now at the second edition. It aligns to the IT infrastructure library (ITIL®) best practice framework.

The adoption of ISO 20000 has grown rapidly in the international arena for both internal and external IT service providers and it has become a competitive differentiator for delivery of IT services.

Course Details

Key Features

  • Includes both main parts of ISO/IEC 20000 - purchase both main parts of the standard together, saving you time!
  • Includes the updated version of ISO/IEC 20000-1, the revised new (Spring 2011) version of the specification for an SMS. Giving you access to the bang-up-to-date specification.

Courses Level

Foundation level

  • The Foundation is the entry level of the ISO/IEC 20000 examinations.
  • The purpose of the Foundation level is to confirm that the candidate has good/basic knowledge of the contents and requirements of the ISO/IEC 20000 standard and understands how the standard operates in a typical IT service provider organization.
  • The Foundation meets the pre-requisite for entry to the Practitioner certification.

Practitioner Level

  • Candidates who pass the Auditor examination will have shown that they understand the principles of IT Service Management and the requirements of ISO/IEC 20000-1:2011 (Part 1).
  • This is a transition course for experienced auditors. It does not cover the principles of generic management system audit techniques, and for this reason delegates attending the course are required to have a minimum of three years’ experience conducting audits in an IT environment. This may be as a third party auditor or as an internal auditor for an organization. It is mandatory to have attended an APMG-accredited Auditor course in order to take this examination.

Exam Format

Foundation level

  • Multiple choice format
  • 40 questions per paper
  • 26 mark or more required to pass (out of 40 available) - 65%
  • 60 minute duration
  • Closed book.

Practitioner level

  • Multiple choice format
  • 40 questions per paper
  • 26 mark or more required to pass (out of 40 available) - 65%
  • 60 minute duration
  • Closed book.

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Join the Course

Training Type:

ILT

Total Seats:

20

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